KAL Staff Survey 2010
The first annual staff survey took place in April 2009 and over 200 members of staff gave us your thoughts about working for KAL. You are invited to complete the survey again this year as your feedback is important to us. The 2009 feedback has been taken on board and we have implemented several changes over the last 12 months. There is a summary of some of the changes in the four lowest scoring areas below. You will find the link to the 2010 survey at the bottom of this page.
You Said….
“We need to improve the communication across KAL"
Some of the things KAL did …..
- There is now a staff newsletter produced on a quarterly basis containing a range of articles from across the Trust.
- Implemented a new repairs and maintenance system so you can find out updates on your fault reports
- Implemented a new structure of operations meetings to facilitate the flow of information between the frontline and head office.
- Head Office now has a staff council
- Increased the number of staff having 1-2-1 meetings and appraisals with their line manager
- Staff roadshows delivered twice a year - including a workshop, allowing staff to tell us what they think.
- Improved Intranet
- Initial “Welcome Letter” for all new staff
You Said…..
“We need to improve the way performance is measured”
Some of the things KAL did …..
- Developed/ developing a range of tools like the Customer Comments Tracker, Health and Safety Scorecard and Unit Development Plans. As well as implementing a range of audits, including Brand Standards, Retention Audit and Mystery visitors. All of which we are now looking to collate the results as a single site improvement plan.
- Incorporated customer usage figures into the tools to ensure a fair reflection between sites.
- Individual staff key performance indicators.
- Daily update on fitness membership gains delivered to your mailbox over night.
- Investment into Standpoint technology so we can get feedback from customers on issues you identify
You Said…..
“We need to recognize the achievements of staff ”
Some of the things KAL did …..
- Feature staff achievements in the newsletter.
- Improve the annual celebration event
- Summer membership campaign competition between sites with a prize to the top performing site
- Employee of the month style competitions at many sites, with the plans to roll this out to every KAL site.
- Acknowledgement to individual staff member from senior managers and strategic management team when aware of achievement
You Said…..
“We need more effective leadership from Strategic Management ”
Some of the things KAL did …..
- Launch of the new business strategy which has just completed its first full year
- Senior management restructure including the addition of the Regional Manager posts into the operations structure
- Focused on delivery of a quality service
- Delivered a range of strategic planning workshops with senior managers to ensure there was input from all sites and departments in to the corporate plan for 2010 - 2011
- Three capital refurbishment projects including the £4.5 million works at Batley Sport and Tennis Centre
- Increased the profile of the Strategic Management Team via regular site visits, Roadshows etc.
- Increased the profile of the Trustees via board meetings at sites, information on the new KAL website, Celebration Event attendance and establishing a Trustee/SMT photoboard at Head Office.
For further information on all of these items please either speak to your line manager or Joe Baker (Business Improvement Manager) 01484 234107, joe.baker@kirklees.gov.uk
